TERMS & CONDITIONS – MBS AFRICA (Mercedes-Benz Online Store)

Welcome to MBS Africa (“we”, “our”, “us”). By accessing or purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before placing any orders.

1. DEFINITIONS

“Website” refers to MBS Africa’s online store and its associated pages.
“Customer”, “you”, “your” refers to any person using the website or making a purchase.
“Products” refers to all items sold by MBS Africa, including genuine, OEM, and aftermarket Mercedes-Benz parts.
“Business days” refers to Monday–Friday, excluding public holidays.

2. GENERAL CONDITIONS

By using this website, you confirm that you are:

Legally capable of entering into a binding contract
Providing accurate and up-to-date information
We reserve the right to update, modify or replace any part of these Terms & Conditions at any time.

3. PRODUCT INFORMATION

MBS Africa supplies:

Genuine Mercedes-Benz parts (when available)
OEM-spec parts
High-quality aftermarket parts
Used parts where clearly specified

We make every effort to ensure product descriptions, pricing, and images are accurate. However:

Product photos are for illustration purposes.
Fitment must always be confirmed before purchase using VIN, engine code, or part number.
We cannot be held responsible for incorrect orders due to failure to verify compatibility.

4. PRICING & PAYMENT

All prices:

Are listed in South African Rand (ZAR)
Include or exclude VAT as indicated
May change without prior notice due to supplier fluctuations

We accept payments via:

EFT
Debit/Credit card (if enabled)
Instant EFT (if enabled)

Orders are only processed once payment reflects in our account.

5. ORDER PROCESSING

An order is considered confirmed only after:

Payment has been received, and
Fitment/compatibility has been verified with the customer

We reserve the right to cancel any order for:

Incorrect pricing
Stock unavailability
Fraud or suspicious activity

If cancelled, you will receive a full refund.

6. SHIPPING & DELIVERY

We courier nationwide using trusted partners.
Delivery times are estimates only and may vary based on:

Location
Courier delays
Supplier availability

Once your parcel has been collected by the courier:

Risk transfers to the customer
Tracking details will be provided
We do not accept liability for courier delays, theft, or damage caused during transit.

7. COLLECTION

Collections are allowed only by prior arrangement.
Customers must inspect their products on collection before leaving the premises.

8. RETURNS & EXCHANGES

8.1 Eligibility

Returns are accepted within 7 days of delivery only if:

The part is unused
In original packaging
Free from damage
Accompanied by proof of purchase

8.2 Non-Returnable Items

Electrical components (sensors, modules, ECU items)
Special-order parts
Used parts
Items installed, tested, or tampered with
Items damaged during incorrect installation

8.3 Return Process

If eligible:

Customer must request a return authorization
Customer is responsible for return shipping costs
A 10–20% handling fee may apply

Refunds are processed within 7–10 business days after inspection.